Guiding principle / data & facts / development

Our company mission statement specifies the joint goals and basic attitudes of all employees at Gandler Risk Management Versicherungsmakler GmbH.

This mission statement has been devised with the commitment of employees from various departments.

The mission statement represents a guideline for our conduct and actions to ensure that we can remain one of the most successful regional insurance brokers on the market in the future too.

Gandler Risk Management is a regional insurance broker

We are a market leader on the regional market and our services are also competitive at an Austrian level. We stand out from the competition thanks to our high-performance products and, in particular, our personal level of quality service for customers. Gandler Risk Management is working mainly with competence, honesty and reliability on the side of the customer.

The slogan ‘on your side’ is a clear expression of our mission.

What our service portfolio as an insurance broker involves:

• We assess existing, private and operationally insurable risks.
• We offer decision-making support concerning the nature and scope of insurance protection.
• We know the insurance market and cooperate with leading insurance companies.
• We draw on optimal market opportunities for our customers.
• We manage and update insurance contracts.
• In the event of liability case, we help manage the process.
• We constantly check our customers’ insurance contracts and, if required, propose changes.
• We utilise new sales channels and technologies.

• We have a partnership-based and long-term relationship with our customers.
• We actively look after our customers and maintain good personal relations.
• We accompany our customers in every stage of their lives and strive to achieve full customer relationships.
• As well-trained experts, we guarantee to offer friendly, flexible and reliable advice.
• We offer our customers high quality with a good price/performance ratio through our products, services and behaviour.
• We actively approach potential customers of interest.
• Our work and our customer benefits are directly linked to our financial success.

• We work as a team. Good personal relationships and mutual respect guarantee a good working environment.
• We support one another to meet our self-imposed service standards.
• We make active use of the selection of further education and training opportunities.
• We work hand-in-hand within clearly defined areas of responsibility.
• We adhere to any agreements made.
• We discuss any problems together. We devise potential solutions and implement them.
• The back office and sales force employees contribute equally to our success.
• Each employee provides the customer with a special level of service which our customers recognise and appreciate.
• There is a strong personal connection between all our employees and customers.

• We have a partnership-based and long-term relationship with our business partners.
• We actively look after our business partners and maintain good personal relations.
• We guarantee our business partners fast, flexible and reliable work and request this from our business partners in return.
• We have direct contact with our customers. We know what the market needs.
• We act as a sensor, advise our business partners and provide key information on product development.
• We inform our business partners about the service standards required for our customers.
• We also request these service standards of our business partners.
• Our business partners meet these service standards.

We invest some of the success achieved through our customers back into the local population, in accordance with the size and economic strength of our company:

• We promote practical projects by local education institutes by partially covering any essential expenses or paying for services.
• We support activities of various social associations in maintaining contacts.
• We play an active role in the design, organisation and implementation of select cultural and health-promoting events in collaboration with local companies, organisations and business partners.
• We reinforce local and regional economic cycles, wherever possible.

The Broker’s Act (§ 27/section 1, 2) obliges us to protect customer interests. Over 4000 customers trust in us and our capabilities. The associated increase in responsibility motivates us to offer the best possible risk protection every day.

Based on the motto of ‘on your side’, we have been getting to the crux of customer focus since our company was founded in 1989.

So that you can correctly assess the scope of your existing insurance protection cover. You can identify cost savings potential as well as insurance gaps. You can then use this decision-making basis to ensure that future decisions to covering risks are made with care, foresight and understanding.

The start of our collaboration provides clarity on existing areas of risk. The perfect starting point for any further decisions by adopting sensible risk precautions.

Tailor your personal security requirements to your financial budget.

Invest your available money in understanding the existing risks and the clear market comparison results. With this you build your tailor-made risk protection.

Only with an independent market comparison you can identify the best insurance protection measures from the wide range of offers available on the Austrian market. We use modern and high-performance comparison methods as tools and create our own g&o products to ensure that we can compile the very best price/performance combinations for your brief.

We can also carry out a call for tender for you, on request. The cost of this call for tender will quickly be recouped in the form of savings on your insurance premiums.

To ensure that you can draw on the support of independent insurance professionals, even in cases of claims being made.

We will support you with securing any contractually agreed compensation payments – on your behalf and by appointing experts and assisting with negotiations. And you can choose whether your broker helps you to enforce your rights on a fixed payment or a commission basis.

We all know that feeling: the folder containing the insurance contracts is virtually bursting at the seams and there is no overview in sight.

The solution for premium customers: ongoing contract management using a modern IT-based contract management programme.

As a team of well-trained insurance provision experts, we offer professional contract and claims management and provide information on important new developments.

There is a whole team of experts on hand, working to carve out and hone your insurance affairs.

You can contact us in person from Monday to Friday 8:00 – 17:00 at our office in Mittersill.

As additional security, our insurance brokers man the Gandler risk helpline on 0800 / 808 116 from 17:00 until 8:00 to ensure that you receive personal support.

We also operate a vehicle registration point with Zürich AG during office hours.

All of our customers are looked after by certified insurance brokers! Certified insurance experts will support you with contract and claims management processes where your insurance company is concerned. We draw on this pooled professional expertise to offer you the perfect protection.

To ensure ongoing development of our expertise, in 2013 we entered into cooperation with our colleagues at O+O GmbH, insurance brokers and financial advisors, at 5400 Hallein. As a g&o group, we pool our market expertise and negotiate forward-thinking service packages for our customers with selected insurance companies, based on this insight.